Katchyr Privacy Policy
Effective Date: January 8, 2025
At Katchyr, we respect and value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in other ways. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Katchyr is the data controller responsible for your personal data. We process your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We collect several types of information, including:
Personal Identification Information: Name, email address, phone number, and other similar contact data.
Technical Information: IP address, browser type, operating system, and browsing habits through cookies and similar technologies.
Usage Data: Information about how you interact with our website, such as pages visited, time spent, and features used.
Transaction Information: If you make purchases or enter into financial transactions with us, we collect your payment details and related transaction information.
2. Lawful Basis for Processing
We only process your personal data where we have a lawful basis to do so under UK GDPR. Depending on the circumstances, our lawful basis may be:
Consent: where you have given clear consent for us to process your data for a specific purpose, such as sending you text messages.
Contract: where processing is necessary to provide the services you have requested.
Legitimate interests: where processing is necessary for our legitimate business interests and does not override your rights.
Legal obligation: where we are required to process your data to comply with the law.
3. Mobile Messaging Terms and Consent
When you provide your mobile number to Katchyr, you expressly consent to receive text messages from us. Message types may include:
Account notifications and alerts
Transaction confirmations
Review requests
Service updates and maintenance notifications
Customer support communications
Mobile Messaging Details:
Message frequency varies based on your account activity and preferences
Message and data rates may apply as determined by your mobile network provider
Text STOP to unsubscribe from messages at any time
Text HELP for customer support information
Supported networks include EE, O2, Vodafone, Three, and others
Your consent to receive messages is not a condition of purchase
Phone Number Protection:
We never sell phone numbers to third parties
Numbers are only shared with authorised service providers for message delivery
Numbers are deleted upon account termination or opt-out request
Message Content and Delivery:
Message logs are retained for as long as necessary to provide the service and to meet our legal obligations
Message delivery status is monitored for quality assurance
4. How We Use Your Information
We may use the information we collect for the following purposes:
To provide and maintain our services.
To improve user experience and website functionality.
To process transactions and fulfil orders.
To communicate with you regarding updates, promotions, or other information relevant to your engagement with us.
To comply with legal obligations.
To deliver authorised text messages and communications based on your consent and preferences.
5. Information Sharing and Disclosure
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share your information with:
Service providers necessary for delivering our messaging services
Partners who assist in message delivery and verification
Law enforcement when required by law
Third parties only with your explicit consent
Legal Obligations: We may disclose your information when required by law in response to court orders or legal processes.
6. Data Security
We are committed to protecting your personal information. We use appropriate technical and organisational measures to safeguard your data from unauthorised access, alteration, or destruction. However, no data transmission over the internet can be guaranteed as 100% secure, and we cannot ensure or warrant the security of any information you transmit to us.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, improve site performance, and analyse user behaviour. You may choose to disable cookies in your browser settings, but doing so may affect certain functionalities of our site. Where required by law, we will ask for your consent before placing non-essential cookies.
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
The right to be informed about how your data is used.
The right to access, correct, or delete your personal information.
The right to object to or restrict the processing of your data.
The right to data portability.
The right to withdraw consent for data processing where consent is the legal basis.
The right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.
Specific to mobile messaging:
Right to opt out of messages by texting STOP at any time
Right to request deletion of your phone number
Right to modify messaging preferences
Right to request your messaging history
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. If we make material changes affecting our mobile messaging services, we will notify you via:
Email notification
Text message (if opted in)
Website notice
We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our mobile messaging services, please contact us at:
Email: [email protected]
Text: HELP to
Phone:
